Complaints Handling

The Customer Experience team is looking at ways to improve the way we manage complaints across the organisation.

Complaints are a gift and we need this information from our communities to ensure we can continue to deliver excellent customer experience.

At the City of Marion there are a number of ways we can receive and process a complaint.

We want to hear from you to better understand how you receive complaints, the types of complaints you receive and what would help you in your work.

Here you can :

• Take 5 minutes to complete this brief survey
• Post your idea about how we can do better

We want to understand the sources of our complaints and our service levels better to develop processes that will improve the way we handle complaints.