Complaints Handling

The Customer Experience team is looking at ways to improve the way we manage complaints across the organisation.

Complaints are a gift and we need this information from our communities to ensure we can continue to deliver excellent customer experience.

At the City of Marion there are a number of ways we can receive and process a complaint.

We want to hear from you to better understand how you receive complaints, the types of complaints you receive and what would help you in your work.

Here you can :

We want to understand the sources of our complaints and our service levels better to develop processes that will improve the way we handle complaints.

The Customer Experience team is looking at ways to improve the way we manage complaints across the organisation.

Complaints are a gift and we need this information from our communities to ensure we can continue to deliver excellent customer experience.

At the City of Marion there are a number of ways we can receive and process a complaint.

We want to hear from you to better understand how you receive complaints, the types of complaints you receive and what would help you in your work.

Here you can :

We want to understand the sources of our complaints and our service levels better to develop processes that will improve the way we handle complaints.

How do you deal with complaints in your area?

We want to find out what complaints you receive to help us handle complaints from the community more effectively and efficiently.

Are you a City of Marion Employee?
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How do you feel when you receive a complaint?
Maximum characters 255
Does this definition work for you? "A complaint is defined in our Inappropriate Behaviours Policy as an expression of dissatisfaction with a product or service delivered by the Council or its representatives that has failed to reach standards set, implied or expected. This includes a complaints about a service that has previously or is currently being delivered"
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